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Refund policy

We take pride in the craftsmanship of Seresilk products and want you to be completely satisfied with your purchase. If for any reason you need to return an item, we are happy to assist under the following conditions.

Eligibility for Returns & Refunds
Seresilk accepts returns and replacement requests within 14 days of delivery, provided that:

  • The product remains unopened, unused, and in its original condition.

  • The packaging is undamaged and intact.

  • Proof of purchase is provided.

Due to hygiene and safety regulations, we cannot accept returns on opened or used products.

How to Initiate a Return
To request a return or replacement, please contact our team at [insert email] with your order details. Once approved, we will provide return instructions.

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method, as Seresilk is not responsible for lost or delayed returns.

  • Refunds will be processed once the item has been received and inspected.

Damaged or Incorrect Items
In the rare instance that your order arrives damaged or incorrect, please reach out within 48 hours of delivery with photos of the item and packaging. We will work swiftly to resolve the issue.

Legal Guarantee
Our products come with guarantees under the Australian Consumer Law. This policy does not limit your statutory rights, including the right to a remedy for faulty or defective goods.